Due to the bespoke nature of some of our products we are unable to issue refunds on items that have been cut for you, all made to measure products including part orders of wallpaper. This is why we always recommend ordering samples of fabrics and wallpapers before placing an order.
All other items may be returned within 14 days of delivery. Items must be returned undamaged and in their original packaging. WALLPAPER ORDERS MAY ONLY BE RETURNED AS COMPLETE ORDERS.
If the product has a fault a replacement or refund will be made as long as the product is in the same condition, in original packaging with labels as it was despatched and within 7 days, all papers must be inspected at the time of receipt in order to make a claim in the correct time scale.
Once you are in ownership of the product, you have 28 days to return or have the paper collected, we can not honour any claims thereafter.